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Steph Kincade

Shipping Policy

Masks:

for products made to order, my goal is to have them ready to ship to you in 3-5 business days. if for any reason this is not doable (large volume of orders for example), I will reach out to you to let you know. I will also be in touch re estimated shipping times.

Shipping is with Canada Post. Small enough orders will be sent by letter mail to keep costs down. There will be no tracking included to keep costs down for us both! Due to Covid-19, the postal service is experiencing higher volume of packages, therefore it will take longer to receive packages. Shipping and handling within Canada for smaller items is $3 for the first item and $0.50 for each additional item. 

For international orders, I will be in touch with a shipping cost and time estimate in 1-3 business days.

I am located in Halifax NS, I am happy to offer free local delivery if you are within the city.  If you would like to arrange this option, please message me and I will send you a coupon code to remove shipping, and arrange a time for contact-free local pickup or delivery.

Refund Policy

Due to the personal nature of masks returns cannot be accepted for health/hygiene reasons, however if you have an issue let me know and I will find the best way to work this out with you. If for some reason you find your purchase is not as described or shown in the listing, please contact me and I will do my best to make you a happy customer.

Cancellation / Return / Exchange Policy

No returns, exchanges or cancellations. If there is an issue or something you want to change, please contact me and I will do my best to resolve the problem or change your order!

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